Returns Policy

Items damaged in transit

If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.

Defective items

You have the right to return a faulty item within a reasonable period of time.

Incorrect Items

If we have sent you an incorrect item, please notify our Customer Service Department as soon as possible and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.

Costs

We will reimburse any reasonable costs you incur in returning the following items to us:

• items we delivered to you in error;

• items which were damaged upon delivery or are defective or incorrect;

• items which are substitutes for items originally ordered which we were unable to supply.

You will be responsible for the costs of returning items to us in all other circumstance.

If we do not receive the original item back from you with the delivery slip, we may arrange for collection of the item from the delivery address at your cost.

Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.